ITSM & ServiceNow — Run IT and Deliver Work, Better
We implement and optimise ServiceNow — from IT service management to Strategic Portfolio Management — giving you a single, governed view of how work gets planned and delivered.
Our ITSM Approach
Discover & Design
We map your service-management and delivery processes, then design a ServiceNow solution aligned to your operating model.
Implement & Configure
We implement and configure ServiceNow — ITSM, SPM, and related modules — tailored to how your teams actually work.
Integrate & Migrate
We integrate ServiceNow with your existing systems and migrate data and workflows with minimal disruption.
Adopt & Optimise
We support user adoption, reporting, and continuous optimisation so the platform keeps delivering value.
What We Deliver
ServiceNow SPM
Strategic Portfolio Management across program, portfolio, project, resource, timesheet, cost, and agile management.
IT Service Management
Incident, problem, change, and request management to keep IT services reliable and responsive.
Knowledge & Self-Service
Knowledge management and self-service portals that reduce ticket volumes and speed resolution.
Implementation & Onboarding
End-to-end ServiceNow implementation and onboarding — as delivered for major financial-services groups.
Testing in ServiceNow
Test strategy, scripts, and reporting built directly in your ServiceNow instance for critical programs.
Managed ServiceNow Resources
Experienced, dedicated ServiceNow specialists to sustain and evolve your platform.
ServiceNow, Delivered by Specialists
BMP Technologies implements and operates ServiceNow for enterprise and government — including a full ServiceNow SPM rollout for a major financial-services group spanning program, portfolio, project, resource, timesheet, cost, and agile management.
For NSW eHealth’s critical NICU/PICU project, we developed a new testing strategy and built, deployed, and reported test scripts directly in the customer’s ServiceNow instance — bringing rigour to a life-critical system.
Why Choose BMP for ITSM & ServiceNow
- Proven ServiceNow SPM and ITSM delivery in regulated industries
- Experienced, dedicated ServiceNow specialists
- Testing, integration, and managed-services capability in one partner
- Approved supplier under the NSW & Federal Government SCM0020 panel
- ISO 27001-aligned, secure delivery
Get More from ServiceNow
From implementation and SPM to ongoing managed services, BMP helps you run IT and deliver work better on ServiceNow. Contact us today to get started.
Frequently Asked Questions
Strategic Portfolio Management (SPM) brings program, portfolio, project, resource, timesheet, cost, and agile management together on ServiceNow — giving leadership a single, governed view of delivery.
Yes. We deliver end-to-end ServiceNow implementation and onboarding, configuration, integration, and adoption — tailored to your operating model.
Absolutely. We integrate ServiceNow with your existing tools and migrate data and workflows with minimal disruption.
Yes — we provide dedicated ServiceNow specialists and managed services to sustain and continuously optimise your platform.
Check out our latest projects
Driving Visual Perfection Across Digital Platforms — ING
A leading bank achieves pixel-perfect digital experiences with AI-powered visual testing — 20-minute visual sanity checks, 60% more bugs found, and an 80% productivity increase.
Read case study
Test Automation at Scale — Transport for NSW
A NSW Government agency accelerates safe, integrated transport systems with test automation — coverage increased 20x across all layers and simplified, faster testing across 20 browsers.
Read case study
Automated Testing for Medical Indemnity — Avant Mutual
Australia’s largest medical defence organisation scales quality with automation — coverage up 40x, moving from 500 manual tests a week to 20,000 automated validations.
Read case study
Digital, Cloud & Automation Testing Partner — Equifax
A global data and analytics leader partners with BMP for digital, cloud, and automation testing — including a CRM migration from Microsoft Dynamics to Salesforce Cloud.
Read case study
ServiceNow SPM Implementation — Aditya Birla Capital
A major financial services group implements and onboards ServiceNow Strategic Portfolio Management across program, portfolio, project, resource, timesheet, cost, and agile management.
Read case study
Testing Services for the NICU/PICU Project — NSW eHealth
A NSW Government health agency delivers a critical neonatal and paediatric intensive-care project with a brand-new testing strategy and ServiceNow-based test scripts and reporting.
Read case study