What is salesforce ?

Salesforce is the leader in cloud computing, offering applications for all aspects of your business, including CRM, sales, ERP, customer service, marketing automation, business analytics, mobile application building, and much more.

This Salesforce training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help you learn how to configure Salesforce, so you are able to collect, analyse and retrieve all of the vital information associated with your customer base. Moreover, you will use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. We offer practical hands-on learning that will ensure your job success.




Introduction to CRM:
  • Why CRM?
  • Introduction to Cloud Computing & Salesforce.com 
  • Cloud Computing - Overview 
  • What is Software-as-a-Service (SAAS)? 
  • What is Platform-as-a-Service (PAAS)? 
  • What is Infrastructure-as-a-Service (IAAS)? 

What is Salesforce.com? 
  • Salesforce.com CRM Editions 
  • Salesforce Architecture – Cloud Computing is a Better Model Multi-tenant 
  • Salesforce Editions / Pricing 

Salesforce.com Navigation - Overview: 
  • Salesforce Certifications  
  • Certified Force.com Developer(401)  
  • Certified Administration (201) 
  • Certified Advanced Force.com Developer(501), etc., 

Database Introduction:
  • Database Model - Object Creation
  • Salesforce Building Blocks 
  • Standard Objects 
  • Create custom Objects
  • CRM functionality in Salesforce and use of standard objects
  • Custom Objects Vs. Standard Objects
  • Create custom Fields 
  • Create custom Tabs

Types of Tab:
  • Standard Objects – Account, Contacts, Leads, Campaigns, Opportunities etc.,
  • Custom object Tabs
  • Web Tabs
  • Visual force Tabs
Custom Application:
  • Limitations
  • Field Creation and its Relationships a. Different Data types 
  • Standard Data types : 
  • Text, Email, Number, Currency, URL, Text Area.
  • Storage Limitations 
  • Read only Data types:
  • Auto Number, Formula and Rollup summary 
  • S Rollup summary Operations 
  • Sum(), Min(), Max() and Count

Relational Data types:
  • Lookup Vs. Master - Detail Relationship
  • Limitations 
  • Required, External Id, Default Value and Unique fields  

Salesforce Application elements:

Home Page, Tabs, Tab Home Pages, Detail Page, Side Bar, Apps, Record

Page Layouts:
  • Defining Page layouts
  • Field order changes
  • Adding custom buttons and links  
  • Defining required and read only fields 
  • Adding related list 

Record Types:
  • To create and maintain record types for your organization.
  • Display different page layouts and picklist values based on record types.
  • Uses of Record Types

Field Dependencies:
  • Controlling field/Dependent field?
  • Making dependent pick list fields 
  • Limitations 

Validation Rules:
  • Defining Salesforce Data Validation 
  • Creating Custom Validation Rules
  • Validation Vs. Trigger

Workflow rules:
  • Define workflow
  • Create Email template
  • Set up workflow rules
  • Set up workflow actions

Workflow Approval process: 
  • Plan approvals using workflow
  • Use the approval wizard – standard vs. jump start
  • Create workflow approvals

Email Templates:
  • Email Templates – Sending Single emails and Mass emails.
  • Types of Templates - HTML (Using Letter Head) , Custom HTML (without using letter head), Visual force Email Templates 

Data Management:
  • Import Wizard Vs Data Loader
  • Exporting Overview
  • Use mass delete 
  • Use storage 
  • Import custom object records using the Data Loader 

Personal Setup:
  • Managing Personal Information
  • Password Reset
  • User Management Overview 
  • Roles, Users, Profiles & Sharing

Users, Roles and Profiles:
  • Creating Users
  • User Licenses Overview
  • Understanding Record Ownership and Access
  • Role Hierarchy
  • Profiles
  • Overview and different profiles
  • User Permissions

Users, Roles and Profiles:
  • Creating Users
  • User Licenses Overview
  • Understanding Record Ownership and Access
  • Role Hierarchy
  • Profiles
  • Overview and different profiles
  • User Permissions

  • Managing the Users
  • Set Organization Wide Defaults (OWD)
  • Object-level Security
  • Field-level Security
  • Record-level Security
  • haring Rules 
  •  Define Sharing rules
  •  Discuss about types of sharing rules Reports & Dashboards

  • Installing an App
  • Uninstalling an App



Introduction to oops concepts

MVC Architecture:
  • Model
  • View
  • Controller

CSS Introduction JavaScript Introduction:
  • Internal
  • External

Static Resources:
  • Adding External CSS files to the static resources
  • apex : stylesheet
  • Adding External Javascript files to the static resources 
  • apex : includescript

Apex Class Creation – Calling:
  • Defining Class
  • Access Specifiers
  • Method Declarations 
  • Debugging results
  • Naming conventions & Code Commenting

Data Types:
  • Primitives
  • Collections (List, Set and Map)
  • Subject 

  • Standard Controller
  • Record setvar
  • Custom Controller 
  • SOQL Query – Query data with SOQL and place them on Page
  • Custom Save Functionality
  • With Sharing class Vs. without Sharing Class 
  • User mode Execution Vs. System mode Execution
  • Save - Standard controller with extension sample

Wrapper Classes:
  • Display multi object data
  • Adding check boxes to the data and perform related operations

Wrapper Classes:
  • Inner Queries & Relational Queries 

  • Trigger Events 
  • Trigger Overview
  • Defining Triggers in Salesforce 
  • Trigger Context variables

Ajax Components & its related components:
  • Action Function
  • Action Support
  • Action Region
  • Action Pollar
  • Action Status
  • Rerender
  • Render
  • Facit
  • Outputpanel

  • Package Overview
  • Defining packages
  • Package Types
  • Managed
  • Unmanaged
  • Managed Vs Unmanaged Packages

Force.com Sites – Public website Building:
  • Building public websites for the external Users

Batch Apex:
  • Batch apex Use and its Methods

Scheduling Apex:
  • Scheduling apex Use and its Method
  • Limitations

Different sandboxes:
  • Sandbox Vs. Production Environments
  • Change sets
  • Change sets